Multi-function Washer Frequently Asked Questions

The more bottles you have, the longer the cleaning process, especially when done by hand. This method, in addition to being ineffective given the number of bacteria present in the cloths, sponges and towels, is less environmentally friendly than a bottle washer as it uses more water. Alcohol producers would then have to invest in equipment that would save them time in addition to ensuring their containers are clean and ready to use. It would be the best solution for the environment and for their wallet!

Q: Who should we contact if our machine does not / no longer works?

A: Contact our support team at 1 844 651 0909.

Q: Is it better to contact you by email or phone?

A: By phone, the response will generally be faster. By email, there may be a delay in processing the request. Voice contact is always more effective than written contact.

Q: What are the hours during which we can contact you?

By email: 24 hours a day, 7 days a week, in English and French.

By phone: During office hours

For North America, delivery is usually made within 7 days. For delivery outside of North America, it usually takes 7 to 15 days. Finally, for delivery by boat, it can go from 2 to 3 months. It all depends on the world situation.

Locally, provincially, nationally and in North America, delivery is by wheeled transport.

Other delivery options include delivery by sea or air for international customers. Finally, pickup at the factory is also possible.

We always try to give 2 options, in order to minimize transport costs.

In fact it is normal! This is called INITIAL START, the initial filling of water. See your user manual on page 8; Set the HEATER switch to “OFF” or “ON” to rinse it with hot water heated to +/– 200°F or “OFF” to use hot water from YOUR water tank only . The input source; (suggested 150 ° F set from your hot water tank).

The water is heated to 200°F during the soap wash and disinfectant rinse, then hot water fills the water pan for the final HOT rinse.

► Set the main switch to ON. The green start light will flash 1 sec ON and 1 min OFF. This means that the device is in standby mode and ready to operate. (Make sure the emergency is in the “ON” position)

► Press the SYSTEM START button to start INITIAL START. The first thing to do is to fill the booster with water, then, when it is full, to drain the excess water from the wash tank. This is a safety to ensure that the heating element in the booster does not operate without water. The overpressure switch light will be on if it was previously selected. THE MACHINE IS IN STANDBY MODE AND READY TO START WASHING. Note: At any time, if you press the EMERGENCY STOP button and then PULL ON, the washer will return to INART START. Press the START button to start the selected cycle. The green start indicator light comes on and stays on until the end of the cycle. During operation:

► If you lift the hood, the bottle washer will pause, BUT the cycle timer will still run. If the wash / drain pump is on, it will pause and the start light will also flash (5 sec ON and 5 sec OFF). The washer will resume when the cover is closed. If you keep it open for too long, you had better start the whole cycle over.

We recommend a NEMA 14-30R 125 / 250V outlet.

The multifunction washer is programmed with 3 cycle times. These cycles range from 4 to 5 minutes to complete the cycle. If you are interested in a specific wash, sanitize or rinse time, we customize the cycle for you.

Here are the 9 steps for each cycle:

  1. Filling with fresh water + soap (10 liters) + hot water booster
  2. Soap wash
  3. Drainage
  4. Filling with fresh water + disinfectant (10 gallons)
  5. Rinse with disinfectant
  6. Drainage
  7. Filling with fresh water from a preheated surface (+/– 200°F / 93°C) 2.6 gal. (10 liters) of water
  8. Rinsing with preheated water (up to 93°C)
  9. Drainage

Changing the collector (water diffuser) takes about a minute.

Glass bottles dry in minutes because they are rinsed with water at a temperature of 200 degrees. Plastic bottles need a desiccator collector because plastic does not retain heat for very long.

We do not sell soap or disinfectant. We suggest you visit your favorite restaurant and ask to get in touch with their commercial soap distributor. They will likely be able to advise you on the most effective products for your specific needs.

In the case of a request for reimbursement after payment, each file will be analyzed individually. There may be charges that apply for labor procedures incurred, for materials and equipment used, or for administrative costs.

The machine is originally made to wash bottles of different sizes, but it is still possible to wash other types of parts. We offer kits that are adapted to different types of needs. Most of the customers who use our machine for other purposes focus on washing glasses. We do not recommend inserting dishes that have touched food. Food spilled into the machine could cause contamination.

1-phase machines are compatible with most currents around the world, especially residential currents. The 3-phase machines are compatible with specific currents, mainly found in industrial environments.

Electrical connections differ from machine to machine. A 1-stage machine has only one heating element in its water tank, while a 3-stage machine has 3. Water heating is therefore faster in a 3-stage machine.

The entire workforce and mechanical and electronic equipment are guaranteed for 1 year. Exceptions apply for damage caused by the user. Please refer to our warranty policy.